About

I collaborate with clients to evaluate their workflows, road-map services, and design digital experiences that are intuitive and un-burdensome to their customers.

What am I doing now?
As a Service & Interaction Designer at FJORD, I design a variety of complex web and digital experiences. I work closely with product owners and other designers. I deliver interface design solutions to complex challenges, create detailed wire-frames and user-flows, perform extensive user research, and create interactive prototypes.

Why am I always excited to go to work?
Government services are known to be the most criticized, misunderstood, and cumbersome experiences out there. Hidden attributes such as staffing, budgeting, and workflow setup unique to the government space add to this perception for better or worse.
Re-installing trust through my work can lead to a better chance of getting the help and services needed. It is not the kind of work that features on the cover of a magazine. Instead, if the job is done right, it can positively affect millions of people's lives.
Experience
FJORD - Current Position
Service & Interaction Designer 
Designing Federal Government digital services by:
• Prepping and facilitating user research/testing
• Crafting and analyzing personas, archetypes, and user journeys/flows
• Concept sketching, wireframing, and prototyping designs
• Designing, planning, facilitating, and synthesizing workshops
• Creating Information architecture systems
• Applying knowledge of 508 compliance standards
• Building, supporting, and maintaining design systems and style guides  • Designing internal and external services with Salesforce
Education
Carnegie Mellon University  
Pittsburgh, PA 
Masters of Entertainment Technology
Concentration in Themed Entertainment

University of Idaho  
Moscow, ID 
B.S. Virtual Technology & Design
Minor in Art
Skills
Service & Interaction
User Research
User Testing
UX Copy Writing
Wireframing
Prototyping

Visual
Graphic Design
Graphic Facilitation
Illustration
Photography
Sketch Note-Taking
Video Editing

Tools
Adobe Creative Suite
Axure
Figma
InVision
Salesforce
Sketch
Unity
3ds Max
Certifications
Section 508 Trusted Tester V5
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